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Our quality policy

At GENESIS Pharma we follow high quality standards and fully comply with legislative requirements as well as GDP and cGMP guidelines so as to ensure quality of our medicines, quality of the services we provide and customer satisfaction.

Since 2006, our company has been applying a certified Quality Management System for the activities of “Import, Storage, Distribution and Sales of Pharmaceutical Products” according to the international ISO 9001 standard.

Within the scope of our Quality Policy, the Management has set specific key quality objectives, which are reviewed on a regular basis and which aim the following:
  • ensure quality of pharmaceutical products supplied
  • improve speed of customer service 
  • improve quality of services provided
  • care to maintain high customer satisfaction and minimize complaints